Privacy policy

Last updated: August 25, 2026

Privacy Policy

Last updated: August 25, 2026

Wasabi Method, LLC (“Wasabi Method,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit or interact with wasabimethod.store;
• Visit another Wasabi Method website that links to this Privacy Policy;
• Create an account or subscribe to our communications;
• Purchase a product, medical device, digital course, event registration, or related service;
• Request product, technical, educational, shipping, or customer support;
• Apply for or participate in a practitioner directory, professional program, conference, or educational activity; or
• Otherwise communicate or interact with Wasabi Method.

In this Privacy Policy, these websites, products, courses, events, communications, and related services are collectively called the “Services.”

1. Who We Are

Wasabi Method, LLC is the business responsible for the personal information described in this Privacy Policy.

Wasabi Method, LLC
21238 68th Avenue South
Kent, Washington 98032
United States

Email: info@wasabimethod.com
Phone: +61 431 227 238

Wasabi Method also maintains operations in Australia. Questions or complaints concerning Australian privacy matters may be submitted using the contact information above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Services and anywhere else this Privacy Policy is posted or referenced.

It does not govern the independent privacy practices of third-party websites, healthcare providers, payment processors, shipping companies, course platforms, event venues, social networks, or other organizations that maintain their own privacy policies.

3. Personal Information We Collect

The information we collect depends on how you interact with Wasabi Method.

Information You Provide Directly

We may collect:

• Your name, email address, telephone number, billing address, shipping address, and other contact information;
• Account information, such as your username, account preferences, and login credentials;
• Order information, including products or courses purchased, order value, transaction date, delivery details, returns, refunds, and warranty information;
• Professional information, such as your credentials, professional title, specialty, clinic or organization, website, licensing jurisdiction, and professional interests;
• Course and event information, including registrations, course progress, completion records, certificates, attendance, continuing-education information, and accommodation requests;
• Practitioner-directory information, including information you ask us to publish in a public listing;
• Communications you send to us, including inquiries, feedback, support requests, survey responses, and correspondence;
• Marketing preferences and subscription choices;
• Information needed to coordinate international shipping, customs clearance, insurance, financing, procurement, installation, training, or technical support; and
• Any other information you voluntarily provide.

Payment Information

Payments are processed through Shopify and applicable third-party payment providers. These providers may collect payment-card numbers, expiration dates, security codes, billing information, bank details, or other financial information.

Wasabi Method generally receives transaction confirmations and limited payment details, such as payment method, payment status, and the final digits of a payment card. We do not ordinarily receive or store complete payment-card numbers.

Information Collected Automatically

When you use the Services, we and our technology providers may automatically collect:

• Internet Protocol address;
• Browser, operating system, and device information;
• Device identifiers;
• General geographic location inferred from your IP address;
• Referral source and referring website;
• Pages, products, and content viewed;
• Links, buttons, and features used;
• Search activity within the store;
• Session dates, times, and duration;
• Shopping-cart and checkout activity;
• Advertising and campaign attribution information;
• Cookie, pixel, and similar technology identifiers; and
• Diagnostic, security, performance, and error information.

Information From Other Sources

We may receive information from:

• Shopify and Shopify consumer services;
• Payment and financing providers;
• Shipping carriers, delivery providers, customs agents, and insurers;
• Course, membership, webinar, and event platforms;
• Advertising, analytics, and social-media services;
• Distributors, business partners, educators, and event organizers;
• Publicly available professional directories and websites;
• Healthcare practitioners who apply for or update directory listings;
• Fraud prevention and identity-verification providers; and
• Other parties when permitted by law or authorized by you.

4. Sensitive and Health-Related Information

Wasabi Method provides professional healthcare education and sells technology used by healthcare practitioners. However, the Wasabi Method storefront is not intended to collect patient medical records or protected health information.

Do not submit patient-identifiable information, medical records, treatment records, diagnostic information, or other protected health information through our storefront, checkout, newsletter forms, or general contact forms.

If you voluntarily include personal health information in an inquiry, we will use it only as reasonably necessary to address your request, protect our legal interests, or comply with applicable law. We may delete or redact information that should not have been submitted.

The availability of information, products, courses, or practitioner listings through the Services does not create a healthcare provider-patient relationship between you and Wasabi Method.

5. How We Use Personal Information

We may use personal information to:

Provide Products and Services

• Process payments and fulfill orders;
• Deliver digital courses and educational materials;
• Register participants for conferences and training;
• Manage accounts, course access, completion records, and certificates;
• Coordinate delivery, customs clearance, insurance, installation, and technical support;
• Administer warranties, returns, refunds, repairs, and product notices;
• Maintain practitioner-directory listings; and
• Provide customer service and respond to inquiries.

Operate and Improve the Services

• Maintain, troubleshoot, and improve our websites, store, courses, and services;
• Understand how visitors use the Services;
• Personalize content and store functionality;
• Perform analytics, testing, research, and reporting;
• Improve product, course, and event offerings; and
• Maintain accurate business and transaction records.

Communicate With You

• Send transactional emails and service notices;
• Respond to questions and support requests;
• Provide shipping, account, event, course, safety, recall, or warranty updates;
• Request feedback; and
• Send marketing communications when permitted by law.

Protect Wasabi Method and Others

• Authenticate accounts and transactions;
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful conduct;
• Enforce our agreements and policies;
• Protect our rights, property, users, customers, practitioners, and business partners; and
• Establish, exercise, or defend legal claims.

Comply With Legal Obligations

• Maintain tax, accounting, transaction, warranty, and customs records;
• Respond to lawful government, court, or regulatory requests;
• Meet product-safety, consumer-protection, and import/export requirements; and
• Fulfill other legal and regulatory obligations.

6. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, Switzerland, or another jurisdiction require a legal basis, we process personal information under one or more of the following bases:

• Performance of a contract: To process orders, provide courses, manage accounts, arrange delivery, and provide requested services.
• Legitimate interests: To operate and improve our business, secure the Services, prevent fraud, provide customer service, understand performance, and conduct appropriate business marketing.
• Consent: For optional marketing, nonessential cookies, targeted advertising, or other activities where consent is required.
• Legal obligation: To comply with tax, accounting, customs, product-safety, consumer-protection, and other legal requirements.
• Legal claims and vital interests: When necessary to protect a person, investigate misconduct, or establish, exercise, or defend legal rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing already completed lawfully before consent was withdrawn.

7. Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide storefront, checkout, payment, fraud-prevention, analytics, shipping, account, and related ecommerce services.

Depending on the Shopify features you use, Shopify may process information as a service provider to Wasabi Method or for its own purposes under its applicable privacy terms. Shopify may also use information across participating merchants to provide enhanced fraud prevention, analytics, personalization, advertising, or commerce services when applicable Shopify features are enabled.

You can learn more by reviewing the Shopify Consumer Privacy Policy and Shopify’s Privacy Controls.

8. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used for:

• Essential functions: Store security, authentication, cart functionality, checkout, fraud prevention, and account access;
• Preferences: Remembering selections and personalizing features;
• Analytics: Understanding traffic, visitor behavior, conversions, and site performance;
• Advertising: Measuring campaigns and providing more relevant advertising; and
• Functionality: Enabling embedded content, customer support, video, reviews, and other store features.

Where legally required, we request consent before using nonessential cookies or similar technologies.

You may manage available choices through the cookie banner or Your Privacy Choices link displayed on the store. You may also adjust your browser settings to block or delete cookies. Blocking essential cookies may prevent portions of the Services from functioning correctly.

Where required by applicable law, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser and device sending the signal.

9. Analytics and Advertising

We may use analytics, advertising, and measurement services to understand store activity, evaluate campaigns, measure conversions, improve performance, and provide relevant advertising.

Depending on our current configuration, these providers may receive identifiers, device information, browsing activity, general location, commercial interactions, and campaign information. Their use of information may be governed by their own privacy policies.

You can limit certain advertising uses through:

• Our cookie banner and privacy controls;
• The Your Privacy Choices link, where available;
• Browser privacy settings;
• Device advertising settings;
• Global Privacy Control; and
• Industry opt-out services such as the Digital Advertising Alliance and Network Advertising Initiative.

Opting out of targeted advertising does not prevent you from receiving all advertising. You may continue to receive contextual or non-personalized advertisements.

10. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

Companies that help us operate our business, including:

• Shopify and ecommerce providers;
• Payment, financing, accounting, and fraud-prevention providers;
• Hosting, cloud-storage, security, and information-technology providers;
• Email, customer-relationship-management, and customer-support platforms;
• Course, membership, webinar, and event platforms;
• Analytics, advertising, and marketing providers;
• Shipping carriers, fulfillment providers, customs agents, delivery insurers, distributors, and installers;
• Warranty, repair, and technical-support providers; and
• Professional advisers, including attorneys, accountants, auditors, and insurers.

These providers may process information only as permitted by their agreements with us and applicable law.

Business Partners

We may disclose information to educators, event organizers, venues, sponsors, distributors, or other business partners when necessary to provide a service you requested or administer a clearly identified joint program.

We do not disclose your contact information to an unaffiliated partner for that partner’s independent marketing without appropriate notice or consent where required.

Public Directory Information

If you apply for or approve a public practitioner-directory listing, the professional information included in that listing may be visible to anyone. Public information may be indexed by search engines or copied by third parties.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process;
• Respond to lawful requests from public authorities;
• Investigate fraud, illegal activity, security incidents, or violations of our policies;
• Protect the safety, rights, and property of Wasabi Method, our customers, or others; or
• Establish, exercise, or defend legal claims.

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction. Where required, we will provide notice before personal information becomes subject to a materially different privacy policy.

With Your Direction or Consent

We may disclose information to another person or organization when you direct us to do so or provide valid consent.

11. Sale and Sharing of Personal Information

Wasabi Method does not sell personal information for money.

However, certain uses of advertising cookies or pixels may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

Depending on the advertising technologies enabled during the preceding 12 months, we may have shared the following categories with advertising or analytics partners:

• Identifiers, such as cookie identifiers, IP addresses, or hashed contact information;
• Internet or electronic-network activity;
• Commercial information, such as product views and purchase-related activity; and
• General geolocation information inferred from an IP address.

We use this information for advertising measurement, campaign attribution, audience creation, and relevant advertising. You may opt out through our cookie controls, the Your Privacy Choices link, a supported Global Privacy Control signal, or by emailing info@wasabimethod.com.

We do not knowingly sell or share the personal information of anyone under 16 years of age.

12. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or contacting info@wasabimethod.com.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications concerning orders, accounts, courses, events, warranties, safety notices, legal matters, or customer-support requests.

If Wasabi Method offers SMS marketing, consent to receive marketing text messages is optional and is not a condition of purchase. Mobile opt-in information and consent will not be sold or disclosed to third parties for their independent marketing.

13. International Data Transfers

Wasabi Method operates internationally and uses service providers located in multiple countries. Personal information may be transferred to and processed in the United States, Australia, Canada, the European Economic Area, the United Kingdom, and other locations where we or our service providers operate.

Privacy laws in these locations may differ from those in your home jurisdiction. Where required, we use appropriate safeguards for international transfers, such as contractual protections, approved standard contractual clauses, adequacy decisions, or another legally recognized transfer mechanism.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors such as:

• The duration of your account or customer relationship;
• The time needed to fulfill an order, course, event, warranty, or support request;
• Tax, accounting, customs, product-safety, and legal recordkeeping obligations;
• Applicable limitation periods;
• Fraud-prevention and security needs;
• The need to resolve disputes or enforce agreements; and
• Your consent and marketing preferences.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely isolate it, subject to applicable legal obligations. We may maintain limited suppression records to honor unsubscribe or privacy requests.

15. Security

We use administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful loss, misuse, unauthorized access, alteration, disclosure, or destruction.

No transmission or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or information has been compromised.

If a data incident occurs, we will investigate and provide legally required notifications to affected individuals, regulators, or other parties.

16. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you;
• Obtain a portable copy of certain information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Restrict or object to certain processing;
• Withdraw consent;
• Opt out of targeted advertising or the sale or sharing of personal information;
• Limit certain uses of sensitive personal information;
• Appeal a decision concerning a privacy request; and
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

To exercise a privacy right, email info@wasabimethod.com with the subject line Privacy Request.

Please describe the right you wish to exercise and provide enough information for us to locate the relevant records. We may request information reasonably necessary to verify your identity. We will use verification information only to process the request.

Where permitted, an authorized agent may submit a request for you. We may require proof of the agent’s authority and may ask you to verify your identity directly.

Some information may be exempt from a request, including information we must retain to complete transactions, maintain warranties, prevent fraud, comply with law, protect legal rights, or meet product-safety obligations.

If we deny an appealable request, you may appeal by emailing us and including the words Privacy Appeal in the subject line.

17. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Wasabi Method.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers and contact information;
• Customer-record information;
• Commercial and transaction information;
• Internet or electronic-network activity;
• General geolocation information;
• Audio, electronic, visual, or similar information you provide;
• Professional or employment-related information;
• Education and course-completion information;
• Inferences drawn from interactions and preferences; and
• Sensitive personal information, such as account credentials or payment information processed through our service providers.

We collect this information from you, your device, Shopify, service providers, business partners, public professional sources, and other sources described in this Privacy Policy.

We use and disclose these categories for the business and commercial purposes described above. We do not use sensitive personal information to infer characteristics about individuals beyond purposes permitted by California law.

California residents may request access, correction, deletion, or portability and may opt out of sale or sharing. We will not unlawfully discriminate against you for exercising these rights.

California’s “Shine the Light” law may also permit certain residents to request information regarding disclosures for third parties’ direct-marketing purposes. Requests may be sent to info@wasabimethod.com.

18. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, Wasabi Method, LLC is generally the controller of the personal information described in this Privacy Policy.

You may have the right to access, correct, erase, restrict, or object to processing; receive portable information; withdraw consent; and complain to your local data-protection authority.

You may locate the relevant European supervisory authority through the European Data Protection Board. UK residents may contact the Information Commissioner’s Office.

19. Australia

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you may request access to or correction of personal information we hold about you.

You may also submit a complaint if you believe Wasabi Method has not handled personal information appropriately. Send the complaint to info@wasabimethod.com with the subject line Australian Privacy Complaint and include sufficient details for us to investigate.

We will acknowledge and investigate complaints and aim to provide a response within a reasonable period, ordinarily within 30 days. If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Personal information collected in Australia may be disclosed to recipients in the United States and other countries where Shopify, payment providers, technology platforms, course providers, shipping partners, and other service providers operate.

20. Children’s Privacy

The Services are intended for adults and healthcare professionals and are not directed to children under 18.

We do not knowingly collect personal information from children under 13, or a higher minimum age where required by local law. If you believe a child has submitted personal information to us without appropriate authorization, contact info@wasabimethod.com so we can investigate and take appropriate action.

21. Third-Party Websites and Services

The Services may link to third-party websites or contain embedded services. Wasabi Method does not control the privacy, security, or content practices of independent third parties.

Review the applicable third party’s privacy policy before providing information or using its services.

Practitioners listed in the Wasabi Method directory are independent providers. Wasabi Method does not control how an independent healthcare provider collects, uses, or maintains patient information.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, legal obligations, or information-handling practices.

The revised policy will be posted on this page with an updated “Last updated” date. If a change materially affects how we use previously collected personal information, we will provide additional notice where required by law.

23. Contact Us

Questions, concerns, complaints, and privacy requests may be submitted to:

Wasabi Method, LLC
21238 68th Avenue South
Kent, Washington 98032
United States

Email: info@wasabimethod.com
Phone: +61 431 227 238

For privacy requests, use the subject line Privacy Request.